GFFT Rank: 4.06

Parloa

Parloa is a Conversational AI platform that demonstrably orchestrates market-leading AI technologies better than any other vendor on the market. This enables companies to create breakthrough customer experiences on their own and automate their customer service through phone or chat bots.

Reference Customers:

Ergo, Decathlon, Deutsches Rotes Kreuz, Domcura

Ready-to-use interfaces to other tools and systems:

Call Center infrastrucutre: Genesys, Twilio, Vier, etc. // Back-End systems: Salesforce, SAP, etc.

History:

2020-10-01:
Establish a strong AI partnership with Microsoft by leveraging best in class Microsoft technology (STT and TTS) with Parloa

2020-01-01:
Add phone as a next channel with our own Parloa phone gateway and NLU

2019-01-01:
Add low code front-end with a visual graph as well as Chat as a channel

2018-06-01: Getting started
First version without front-end for Alexa and Google Assistant

General information:

Business Unit: Organizational intelligence
Branch: Software
Type: Product
Patented: No

Contact of the Organization:

Parloa
Münzstraße 5
10178 Berlin
Germany

Email: