Parloa

Business Unit:Organizational Intelligence
Branch:Software
Contact:
Münzstraße 5, 10178 Berlin, Germany
Type:Product
Website:https://www.parloa.com
About the innovation:
Parloa is a Conversational AI platform that demonstrably orchestrates market-leading AI technologies better than any other vendor on the market. This enables companies to create breakthrough customer experiences on their own and automate their customer service through phone or chat bots.
History:
1. June 2018: Getting started
First version without front-end for Alexa and Google Assistant.
1. January 2019:
Add low code front-end with a visual graph as well as Chat as a channel.
1. January 2020:
Add phone as a next channel with our own Parloa phone gateway and NLU.
1. October 2020:
Establish a strong AI partnership with Microsoft by leveraging best in class Microsoft technology (STT and TTS) with Parloa.