e-bot7 Conversational AI Platform

GFFT Rank: 91.02

e-bot7 is one of the leading Conversational AI platforms for customer service automation. The AI platform automates responses and processes on different channels and supports employees with AI-based response suggestions. The e-bot7 system is based on complex NLP algorithms, which are trained on historical customer scripts. The NLP is constantly optimized during the operational use so that more and more inquiries can be processed more efficiently. The Agent + AI hybrid model ensures that no wrong answers are sent to customers and both the satisfaction of customers and employees is increased.

Reference Customers:

Miele, AUDI, ADAC, Telefónica

Ready-to-use interfaces to other tools and systems:

WhatsApp, Facebook, Microsoft Teams, Microsoft Dynamics, Salesforce, Zendesk, WIX, WordPress

General information:

Business Unit: Other
Branch: Artificial Intelligence for Customer Service
Maturity: Product
Patented: No

Contact of the Owner:

Perusastraße 7
Tel.: +498945231093